Delete your Chappie account and data

Delete in the app

Open Chappie using the account you want to delete. In Settings, choose Delete account and complete the confirmation. This ends that account’s sessions. Guests can also delete their current account. Check which account is signed in before confirming.

If you cannot use the app

Email support@heychappie.com with the subject “Chappie account deletion.” Include your sign-in method, the account email if available, and a brief description of the request. You do not need to reinstall the app, create another account or make a purchase to request deletion from this page.

Support verifies ownership before deleting data to protect other people’s accounts. A reply email alone may not prove ownership. In some cases, such as a guest session you have lost, the available evidence may be insufficient; we explain the reason and available options. Do not send passwords, verification codes or payment-card numbers.

What is deleted and retained

Deletion removes active chats, messages, files, generated images, bots, sign-in links, sessions and notification registrations. Removal from external storage and expiry of backups can take additional time.

Limited pseudonymous purchase and usage records, excluding names, contact email and conversation content, are normally retained for up to 90 days after deletion for refunds and legal obligations. Keyed Android device and installation claim identifiers preventing repeated free allowances remain without an expiry for the lifetime of the free-allowance program, including after deletion. These identifiers are not anonymous.

Minimal random account/verified guest IDs remain temporarily while processor erasure is resolved, then are removed after separate verification. Purpose-limited hashes remain without expiry to suppress delayed optional analytics for the deleted identity. They are not anonymous and do not apply to a different new account.

AI, payment, support and analytics providers apply their own retention schedules and obligations to records already received. Contact support for additional access or deletion requests. See the Privacy Policy for details.

Cancel subscriptions separately

Account deletion and uninstalling do not cancel a subscription. Cancel with the purchase provider: Google Play, Apple or Stripe. If you do not know the provider, support can help from receipt details with payment credentials removed. Deletion does not remove statutory refund rights.